Big Bolt, LLC Privacy Policy

Last updated: 11/15/2021

1. Overview

Big Bolt, LLC (“Big Bolt”) provides service to you subject to this Privacy Policy which may be updated by Big Bolt from time to time. Big Bolt knows you care about your privacy and the use of your personal information. This Privacy Policy explains how Big Bolt collects, stores, uses, and discloses your Personal Information (as defined below).

Big Bolt provides services to you through its website located at (the “Services”). Big Bolt’s Terms of Use and this Privacy Policy apply to all users of the Services.


2. Scope of Privacy Policy

This Privacy Policy describes:

  • Information that we receive from you when you interact with the Services;
  • How we use and process the information that we receive;
  • If and why Personal Information may be disclosed to third parties; and
  • Your choices regarding the collection and processing of your Personal Information.

Please note that this Privacy Policy does not apply to information you submit to us through e-mail, text message, social media, any other electronic message, or offline.



By using the Services, you accept the terms of this Privacy Policy and our Terms of Use and consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy.

If you have not done so already, please review our Terms of Use. The Terms of Use contain provisions that limit our liability to you and require you to: (i) waive your right to bring a lawsuit in court; (ii) submit any dispute with us to arbitration; (iii) agree to bring disputes in the State of Illinois and pursuant to the law of the State of Illinois; and (iv) resolve any dispute with us on an individual basis and not as part of any class or representative action.

This Privacy Policy is incorporated into and made a part of our Terms of Use.



The Effective Date of this Privacy Policy is set forth at the top of this Policy. We may update this Privacy Policy from time to time in our discretion. If there are material changes to this Privacy Policy, we will provide notice as required by applicable law, including by email and at Your continued use of the Services after the Effective Date constitutes your acceptance of the amended Privacy Policy. The amended Privacy Policy supersedes all previous versions.


3. Information We Collect

We collect information that you provide to us from your use of the Services. We collect your name, company name, phone number, and email address. We refer to all of this information as “Personal Information” in this Privacy Policy.


4. How We Collect Information

We collect Personal Information from you when you provide it to us when using the Services. This Personal Information is collected when you fill out our quote form.


5. How We Use Your Information

We may use the information we collect for any of the following purposes:

  • to provide the Services to you;
  • to operate, improve, and personalize the products and services we offer, and to give each user a more consistent and personalized experience when interacting with us;
  • for customer service, security, to detect fraud or illegal activities, or for archival and backup purposes in connection with the provision of the Services;
  • to communicate with you;
  • to help us develop our new products and services and improve our existing products and services; and
  • to enforce our Terms of Use or other applicable policies.

Please note that, in order to provide you with a better experience and to improve the Services, information collected through the Services may be used in an aggregated or individualized manner.


6. How We Share and Disclose Your Information

We only share and disclose your Personal Information as follows:

a. To perform services.

We share Personal Information with third party service providers necessary to provide our services, such as website hosting services. These service providers only use Personal Data as necessary to perform and, in some cases, improve those services on our behalf and do not share Personal Data.

b. For legal purposes.

We also may share Personal Information to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose Personal Information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share Personal Information as required to pursue available remedies or limit damages we may sustain.

c. During corporate changes.

We may transfer information, including your Personal Information, in connection with a merger, sale, acquisition or other change of ownership or control by or of us or any affiliated company (in each case whether in whole or in part). When one of these events occurs, we will use reasonable efforts to notify users before your information is transferred or becomes subject to a different privacy policy.


7. Information Storage and Security

We retain information as long as it is necessary and relevant for our operations. This includes the possibility that we will retain your data indefinitely. We also retain Personal Information to comply with applicable law, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Use, collect any fees owed and other actions permitted by law. We delete data at our discretion, typically in accord with our data retention and destruction policies.

We, and our third party service providers, employ industry-standard security measures designed to protect the security of all information submitted through the Services. However, the security of information transmitted through the internet can never be guaranteed. Accordingly, and despite our reasonable efforts to protect your Personal Information from unauthorized access, use, or disclosure, we cannot guarantee or warrant the security of the Personal Information you transmit to us, or to or from the Services. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data.


8. Your Rights

It is important to us that you are able to: (i) access and review the Personal Information we have about you; (ii) make corrections to it or delete it; (iii) opt out of our use of your Personal Information. To do so, please contact us at Big Bolt, c/o Mercer Oak LLC, 29 N. Ada St., Chicago, IL 60607 or at We will make commercially reasonable efforts to meet your request(s) within 30 days. If you or we correct or delete your Personal Information, copies may remain viewable in cached and archived pages, or may have been copied or stored by our third party service providers, and complete removal of all traces of personal information is not guaranteed.

To stop receiving promotional e-mails from us, click “unsubscribe” in the promotional email.


9. California Privacy Rights

If you are located in California, California law provides additional rights with respect to your Personal Information.

These rights include your ability to: (a) learn the categories of Personal Information Big Bolt has collected from or about you in the past 12 months; (b) obtain a copy of Personal Information that we’ve collected from or about you no more than twice every 12 months; (c) learn about the third parties with whom we may have shared your Personal Information; (d) obtain the categories of Personal Information that we may have sold or otherwise shared in the past 12 months; (e) learn about the categories of third parties we may have sold your Personal Information to; (f) request that your Personal Information be deleted; (g) opt out from any sale of your Personal Information; (h) file complaints about the way we handle your Personal Information; and (i) not to be discriminated against for exercising your privacy rights.

To exercise the foregoing rights, you can submit requests on your behalf and on behalf of members of your household, so long as you provide written authorization from such members of your household.

You can also submit requests through an agent that you have authorized in writing to act on your behalf. Your agent will need written authorization to act on your behalf.

When we receive your requests, we will verify your identity using your name, address, and phone number to match against the information we have. This process is necessary to identify the consumer making the request to a reasonable degree of certainty. If we cannot verify your identity, we will reject your request. If you make requests on behalf of your household, we will verify the identities of each member of your household.

To exercise these rights, contact us at Big Bolt, c/o Mercer Oak LLC, 29 N. Ada St., Chicago, IL 60607 or at We will process your request within 45 days unless we have a specific reason requiring additional time.


10. Disclaimer: Not Child-Directed

The Services are not intended for use by children. If you are under the age of 18, you may not use the Services.

Consistent with the requirements of the Children’s Online Privacy Protection Act, if we learn that we have received any information directly from a child under age 13, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that they cannot use the Services and subsequently we will delete that information.